Confidentiality Policy

Rocheston applicants are provided access to accreditation reports for the group they work with. The following policy serves to address the ownership of such reports and documents filed with Rocheston by individuals or groups seeking initial or maintenance of accreditation.

All documents filed with Rocheston Accreditation Institute by applicants in the accreditation process (initial or continuous improvement reviews) are considered the property of the applicants filing the documents. RAI will not release any of these documents without the written permission of the applicants or as maybe required by the law. In addition, RAI staff or volunteers cannot modify any document submitted by the applicants that is involved in an accreditation review process. In some cases, the accreditation reports submitted by applicants are used in RAI seminars and training sessions.

Compliant Policy

Rocheston is committed to sustaining quality and continuous improvement in all aspects. RAI will receive and review complaints filed by third parties who claim conduct by the member contrary to Rocheston Accreditation Institute standards, policies or procedures. Complaints should be sent via Nebula.Reviews

The complaints should:

• Identify the specific accreditation standard(s) relevant to the complaint

• Provide documentations that support the complaint

• Identify the complaint

• Provide permission to share the complaint with the member institution

• Identify the relationship of the complaint to the member institution

Rocheston will acknowledge receipts of complaints within 7 days, but will not respond to complaints that are not submitted in writing or anonymous complaints.

Disclosure of Accreditation

In response to enquiries from the public, RAI will disclose only whether a member is accredited or not accredited. Information regarding a member’s progress in the initial process or issues of concern for an accredited member on review is not made public by RAI. Accredited (professionals or organizations) are encouraged to make their accreditation known to the public.

Whistleblower Policy

RAI is committed to maintaining an association that incorporates sound values and high standard of ethics throughout its practice. RAI encourages members to report concerns regarding violation of the law or improper conduct on the part of the organization. Subjects to pitch under this policy would include ethical violations, financial improprieties or operating practices contrary to RAI policy.