Remediation Program Operations, SLAs, and Patch Governance
RCCE students will learn how to run enterprise remediation programs with clear service level targets, ownership models, maintenance windows, risk escalation paths, and leadership reporting. RCCE students will learn to coordinate remediation across distributed teams, build accountability dashboards, manage backlog pressure, align patching to business risk, and prove operational improvement over time. The course covers practical scenarios ranging from intake and assignment to closure, escalation, and governance. RCCE students will learn to analyze complex systems and think like an attacker to better defend the organization. This comprehensive course delivers practical knowledge applicable to real-world cybersecurity operations. Starting from foundational concepts, RCCE students will learn through a combination of concept explanation, practical demonstration, and hands-on exercises.
- Security Engineers building defensive controls
- Security Analysts and Blue Team members
- Systems Administrators with security responsibilities
- GRC and Risk Professionals supporting controls
- Professionals implementing Remediation Program Operations, SLAs, and Patch Governance
- Execute hands-on tasks for remediation program operations,
- Explain Course Overview and Objectives fundamentals
- Execute hands-on tasks for program operations — covering SLA and Governance.
- Explain Remediation Program Foundations fundamentals
- Execute hands-on tasks for core program components — covering Structured process for fixing vulnerabilities, Intake and triage pipeline.
- Design a scalable privilege management architecture with policy and enforcement
- Execute hands-on tasks for level 1: ad hoc — covering No formal, Reactive.
- Execute hands-on tasks for level 2: defined — covering Documented.
- Execute hands-on tasks for level 3: managed — covering Automated.
- Execute hands-on tasks for level 4: optimized — covering Continuous.
- Execute hands-on tasks for security team
- Execute hands-on tasks for business owners — covering Scan and triage vulnerabilities, Own patching execution.
| Module 01 | Remediation Program Operations, |
| Module 02 | Course Overview and Objectives |
| Module 03 | Program Operations |
| Module 04 | Remediation Program Foundations |
| Module 05 | Core Program Components |
| Module 06 | Program Maturity Model |
| Module 07 | Level 1: Ad Hoc |
| Module 08 | Level 2: Defined |
| Module 09 | Level 3: Managed |
| Module 10 | Level 4: Optimized |
| Module 11 | Security Team |
| Module 12 | Business Owners |
| Module 13 | Escalate SLA breaches |
| Module 14 | App Team |
All hands-on labs run on Rocheston Rose X OS. Students practice remediation program operations, slas, and patch governance by implementing the controls discussed in class, with a focus on real-world deployment, monitoring, and validation.
- Lab 1: Execute hands-on tasks for remediation program operations,
- Lab 2: Explain Course Overview and Objectives fundamentals
- Lab 3: Execute hands-on tasks for program operations
- Lab 4: Explain Remediation Program Foundations fundamentals
- Lab 5: Execute hands-on tasks for core program components
Upon successful completion of this course, students will receive an official RCCE Course Completion Certificate for Remediation Program Operations, SLAs, and Patch Governance, verifiable through the Rocheston certification portal.
- Full access to all course materials and slide decks
- Hands-on lab access on Rocheston Rose X OS environment
- Access to Rocheston CyberNotes
- Access to Rocheston Zelfire — EDR/XDR SIEM platform
- Access to Rocheston Raven — online cyber range exercise platform
- Access to Rocheston Vulnerability Vines AI